Support

• Napco Tech's technical support services are provided by our skilled and experienced team of experts that can provide an affordable solution based on the unique technical support needs of your business.
• Network Management ServicesNapco Tech has the people, processes, technology and tools to fully operate, administer, maintain and provision all of your networked systems and computers. We keep the network (and the services that the network provides) up and running smoothly by monitoring the network to identify problems as quickly as possible-often times before users are aware that there was even a technical issue.
  
  Your IT Team can manage your network resources and how they are assigned, including all of the ongoing tasks that are required to keep your network functioning optimally. Napco Tech can also perform computer repairs and upgrades - for example, we can help with the replacement of equipment, the patching of a router to create an operating system image, or provide technical support and assistance with the addition of a new switch to your network. Lastly, we can even adjust device configuration parameters to enhance and improve the operation of your network.
  
• 24/7 Network Monitoring Napco Tech uses industry leading technology tools to monitor every your network 24 by 7 to proactively receive alerts and notifications of potentially serious issues. These tools allow your technical support team to more effectively leverage the use of their time, as well as provide additional capabilities to support your technical environment.
• Managed Servers, Desktops and Applications Napco Tech manages critical servers and the applications and services running on them remotely using our advanced tools and technology. Your technical support team comprised of certified network engineers has the expertise to proactively maintain and quickly troubleshoot and fix any issues that may arise so that your mission critical applications are always available and performing at an optimal level.
• Ticket SystemThrough Napco Tech's local Technical Support Team, we can provide you with an efficient method to receive immediate technical support assistance for your desktop support related issues.